The Capitalist Infidel has been reading and hearing about the awful standards of service in Singapore. Luckily for him, his own experiences with lousy service has been pretty limited so what he knows comes mainly from the complaints of others. The Capitalist Infidel feels, however that the quality of service you recieve is firmly within your control.
The most important point is to treat the staff with respect. Be nice. Smile. It sounds like it’s coming out of the customer service manual but remember that whoever is serving you experiences the same range of emotions as you do. Can you imagine being rude to a stranger who’s nice to you? Well, the staff in most shops certainly won’t do that, although many customers do. Just because you are paying doesn’t make them your serfs and remember, if you are in a restaurant, these are the people who will be handling your food.
Have you noticed how foreigners always seem to get better service in Singapore? The Capitalist Infidel has seen how some smiles turn into scowls as a Singaporean customer takes the place of a foreign one. The Capitalist Infidel suspects Singapore is the only country in the world where the citizens actually discriminate against the locals.
This could be due to the fact that Singaporeans have been rude customers since Singaporeans existed or the fact that there is a much higher chance of getting a tip from foreign customers. It doesn’t really matter, there is little we can do about that. If you wish to recieve decent service, do not speak in Singlish. No matter what your friends tell you about how it makes Singaporeans unique and gives them a sense of identity, it is impossible to get any respect with it, even with the punk behind the counter who tells all his friends how it makes Singaporeans unique and gives them a sense of identity.
And of course there is the ridiculous notion that compulsory tipping will help increase service standards. Yes it’s called the Service Charge it is one of the last examples of Communism in the world. Whoever thought of it had no idea what he was doing. The Capitalist Infidel certainly does not understand what possesed the sick and twisted mind of it’s creator. At least Communism was created with noble intentions. Service Charge is just plain stupid.
The name Service Charge implies that you are paying for service, However, this money does not go to whoever is serving you. It goes to the restaurant owner. It is also 10% of whatever food you ordered. The Capitalist Infidel has no idea how anyone decided on that figure.
It doesn’t really matter how many tables the waiter serves, he gets nothing more. It doesn’t matter how good his service is, he won’t get tipped because the customers are told not to, it’s covered in the service charge. The restaurant will take the fruits of his labour. How would you feel in his shoes? Would you feel like giving better service?
However hard he works, he gets nothing. Capitalism and in fact basic economics highlights the importance and power of incentives. That is what the economies of the Western world was based on. That is the power of incentives, the power of the hidden hand.
Of course customers on the recieving end of poor service often feel that the service charge was injustified. How can you be forced to pay for something you did not recieve, and at such an arbitrary price? How often have the restaurants hidden the true cost of food served behind the veil of Service charge?
Guess what, you can do something about it. If the service is bad, tell the restaurant you will not be paying the Service Charge. It’s tried and tested. The Capitalist Infidel did that with Szez at a restaurant on Mt. Faber. The service was horrible and the manager didn’t even dare talk to us.
So the next time you are expecting service, be nice, avoid Singlish and do not eat where you have arguments with the staff before your food is served. Also, feel free to demand that Service Charge be waived, but leave it as a tip for a nice waiter with good service.
Stop Whining and do Something
24 April, 2007I’ve been reading article after article on how screwed up the ministers are for extorting money from the people and not listening to your opinions and seriously, I’m sick of it.
There is a reason they don’t care about all your whining. Its the very simple fact that they don’t have to because honestly, what are you going to do about it? You vote them back and give them power every time they screw you over, yes, that’s you, the pap bitch.
Yes I know I’ll get lots of flak for this but the truth hurts. Its time to take a long hard look at ourselves and ask ourselves why we are where we are. This is not the first time we have been screwed over but why are they in power?
Why can they censor what we read and say, pay themselves obscene salaries after raising taxes, throw our men into slavery (yes conscription ablbeit in the guise of its euphamism NS, is slavery,ask the great economist Milton Friedman), misappropriate our money ( Bet you didn’t know CPF is a good way to get money to finance short to medium term needs with low interest) and brainwash our children with history textbooks skewed to their side and yet stay in power(yes I bet all communists were evil people trying to kill us all)? Because we voted them back, election after election. Yes, that’s our responsibility, so stop whining.
The fact is, even if this is a Potemkin democracy, we have little excuse to sit on our butts and whine and do nothing else. Its no wonder they have no respect for Singaporeans. I have little respect for Singaporeans after seeing such behaviour.
So if you still feel anything for Singapore, please educate those around you about the role of the government(eg. not ripping its people off) and do something about it. Whining will not help.
Categories: Commentary, Liberty, Singapore
Comments: 5 Comments